This policy explains how Wignall Technical collects, uses, and protects your personal information when you use our website or services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Wignall Technical is a local IT support and web services business based in Preston, Lancashire. We are the data controller responsible for your personal data collected via this website.

Email: support@wignalltechnical.co.uk
Location: Preston, Lancashire
Website: www.wignalltechnical.co.uk

2. What Personal Data We Collect

We only collect personal data that you provide directly to us. This may include:

Via the Contact Form

Full name
Email address
Phone number (optional)
The service you are enquiring about
The content of your message

Via the Hosting Order Form

Full name
Email address
Phone number (optional)
Current website URL (optional)
Current hosting provider (optional)
Domain renewal date (optional)
Additional notes you choose to include

Automatically Collected Data

We do not use analytics tools, tracking pixels, or advertising cookies on this website. We do not automatically collect data such as IP addresses, browsing behaviour, or device information.

3. How We Use Your Personal Data

We use the information you submit to:

Respond to your enquiry or support request
Process and fulfil your hosting order
Contact you to discuss your requirements
Provide ongoing IT support or web hosting services you have requested

Our lawful basis for processing your data is legitimate interests (to respond to your enquiry) and, where applicable, contract performance (to deliver services you have ordered).

We will never use your personal data for unsolicited marketing, and we will not add you to any mailing list without your explicit consent.

4. Who We Share Your Data With

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

Contact form and order submissions are delivered to us via email using our own SMTP mail server hosted at wtnet.uk. Your data is not passed to any external email marketing or CRM platforms.

In limited circumstances, we may be required to disclose your data to comply with a legal obligation (e.g. a court order). We will always inform you if this is the case, unless prohibited by law.

5. How Long We Keep Your Data

Enquiry emails and order submissions are retained in our email inbox for as long as necessary to provide the requested service and for a reasonable period thereafter for reference purposes (typically up to 2 years). Data that is no longer needed is deleted.

If you become a customer, we may retain basic contact information for the duration of our business relationship and for a period of up to 6 years afterwards in line with standard business record-keeping obligations.

6. Cookies

This website uses a session cookie — a small, temporary file stored on your device. It is used only to maintain the state of submitted forms (for example, to show a success message after sending an enquiry) and does not track you or contain any personal information. The session cookie is deleted when you close your browser.

We do not use third-party tracking cookies, advertising cookies, or analytics cookies (such as Google Analytics).

This website loads CSS and JavaScript from a CDN (cdn.jsdelivr.net) and Bootstrap Icons from (cdn.jsdelivr.net). These are static asset requests and do not set tracking cookies or collect personal data.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Right of Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete data we hold about you.

Right to Erasure

You can ask us to delete your personal data, subject to legal obligations.

Right to Restrict Processing

You can ask us to limit how we use your data in certain circumstances.

Right to Object

You can object to us processing your data based on legitimate interests.

Right to Portability

You can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@wignalltechnical.co.uk. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint

8. Data Security

We take reasonable steps to protect your personal data. Our website is served over HTTPS (SSL/TLS encryption), and form submissions are transmitted over an encrypted SMTP connection. Access to your submitted data is restricted to Wignall Technical personnel only.

While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Privacy Policy