Terms & Conditions

1. About Us

Wignall Technical is a sole trader IT support and web services business based in Preston, Lancashire. These terms govern all services provided by Wignall Technical to its customers, including IT support, computer repair, IT training, web development, website hosting, and email hosting.

• Email: support@wignalltechnical.co.uk
• Location: Preston, Lancashire

2. Acceptance of Terms

By requesting, commissioning, or paying for any service from Wignall Technical — whether in person, by telephone, by email, or via this website — you agree to these terms and conditions in full. If you do not agree, please do not use our services.

3. Our Services

3.1 IT Support & Computer Repair

• We will carry out a diagnosis before any repair work commences and will inform you of the estimated cost.
• Our no fix, no fee guarantee applies to hardware and software repairs where a fault cannot be resolved. It does not apply to call-out or consultation charges where applicable.
• We cannot guarantee that all data will be recoverable during repair work. You are responsible for maintaining backups of your data. Wignall Technical accepts no liability for data loss during the course of a repair.
• We reserve the right to decline any repair that is beyond our capabilities or that we deem unsafe to carry out.
• Any third-party parts or components required for a repair will be quoted separately and require your approval before being ordered.

3.2 IT Training

• Training sessions are tailored to the individual and conducted at the agreed time and location.
• Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may be charged at the full session rate.
• Training content is provided in good faith. We make no guarantee of a specific learning outcome or skill level achieved.

3.3 Web Development

• A written brief or specification will be agreed before work commences.
• Any changes to the agreed scope during development may result in additional charges, which will be communicated to you in advance.
• You are responsible for providing all required content (text, images, logos) in a timely manner. Delays caused by missing content may affect the project timeline.
• Final payment is due before the completed website is transferred to your ownership or made live.
• You are responsible for ensuring that all content you provide does not infringe any third-party intellectual property rights.
• Once a website is handed over to you, ongoing maintenance is your responsibility unless a separate support or hosting agreement is in place.

3.4 Website & Email Hosting

• Hosting services are billed monthly in advance. Payment is due on or before the renewal date.
• We reserve the right to suspend or terminate hosting accounts where invoices remain unpaid for more than 14 days after the due date.
• You must not use our hosting infrastructure for any unlawful activity, including but not limited to distributing malware, sending spam, or hosting illegal content. Accounts found to be in violation will be suspended immediately without refund.
• We take daily backups, but these are provided as a courtesy. You remain responsible for maintaining your own backups of your website and data.
• We aim for high availability but cannot guarantee 100% uptime. Planned maintenance will be communicated where possible.
• Hosting services may be cancelled at any time with 30 days' notice. No partial refunds will be issued for unused portions of a billing period.

4. Pricing & Payment

• All prices quoted are exclusive of VAT unless otherwise stated.
• Quotes provided are valid for 30 days from the date of issue.
• Payment is accepted by bank transfer or agreed electronic payment method.
• For one-off services (repair, training, web development), payment is due on completion unless a deposit or staged payment has been agreed in writing.
• For recurring services (hosting), payment is due monthly in advance.
• We reserve the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Cancellations & Refunds

• You may cancel a service or order at any time before work has commenced with no charge.
• Where work has begun, you may be charged for the time and materials expended up to the point of cancellation.
• Deposits paid for web development projects are non-refundable once work has commenced.
• Hosting and email hosting subscriptions cancelled part-way through a billing period will not be refunded for the unused portion of that period.
• If you are a consumer (not purchasing for business purposes), you may have additional cancellation rights under the Consumer Contracts Regulations 2013. Please contact us for more information.

6. Limitation of Liability

To the fullest extent permitted by law:

• Wignall Technical's total liability to you in connection with any service shall not exceed the total amount paid by you for that service.
• We are not liable for any indirect, consequential, or special loss including loss of profits, loss of business, or loss of data.
• We are not liable for any loss arising from circumstances beyond our reasonable control (see clause 9, Force Majeure).
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

7. Intellectual Property

• All work created by Wignall Technical remains the intellectual property of Wignall Technical until full payment has been received, at which point ownership transfers to you.
• We retain the right to display work completed for you in our portfolio, unless you request otherwise in writing.
• You warrant that any content, images, or materials you provide to us do not infringe any third party's intellectual property rights, and you agree to indemnify us against any claims arising from such infringement.

8. Confidentiality

Both parties agree to keep confidential any sensitive information disclosed in connection with the services. We will not disclose your personal or business information to any third party without your consent, except where required by law. Please see our Privacy Policy for full details of how we handle personal data.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, power failures, internet outages, third-party supplier failures, or government actions.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be published on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

12. Contact Us

If you have any questions about these terms, please get in touch:

• support@wignalltechnical.co.uk
• Use our contact form